General is online service platform (the “Website”) owned and operated by Cocouz Ltd, (hereinafter “”), incorporated under Finnish Law and have its registered office in in Espoo, Finland. The Finnish business identity code is FI25775929.

On providers of meetings, meeting venues and related services (the “Service Provider”) can advertise meetings, meeting packages, venues and other related services and products (the “Product”) for reservation and purchase, and through which visitor (the “Customer” or “you”) to the Website can make such reservations and purchases. The website and the platform operated by constitute the service (hereinafter the “Service”).


These Terms and Conditions and Privacy Policy apply to users and visitors of the website, including both Customers and Service Providers. The Terms & Conditions apply to all our services made available online and may amend these terms and conditions from time to time, without a notice. By accessing, browsing and using our website you acknowledge and agree to have read, understood and agreed to the terms and conditions (including the privacy policy).


Booking and confirmation

All visitors to the website can browse available venues and compare packages.  Upon finding a suitable venue registered users can send a Request for Proposal (the “RFP”) to the Service Provider for confirmation.

Service Provider has two days to accept or reject the Request for Proposal sent by the Customer. If Service Provider does not react within two days, the Request for Proposal is considered rejected. Once the Service Provider has accepted the Request for Proposal Customer must confirm it with final number of delegates within five days to form a legally binding contract between the parties.

For clarity, and to ensure the best possible service for Customers and Service Providers, reservations are binding only after the Customer has confirmed the delegate number to the Service Provider.

Payments and reservation fees does not charge the Customer for reservations or intermediate payments between Service Provider and Customer. charges a commission, based on the total confirmed delegate number of delegate, from the Service Provider. The reservation fees and invoicing the Customer are governed by the Service Provider’s Terms and Conditions and concluded fully between the Customer and Service Provider.

Cancellation policy

In case Customer cancels the booking after the known cut-off date the service provider has the right to charge the cancellation fee.

The cancellation and refund policy in respect of bookings are set by the Service Providers, and are communicated to Customers by Service Provider on the Website and the booking confirmation email.

If Customer cancels a booking he is only eligible for a refund in accordance with the terms of the relevant cancellation policy. Customer is not entitled to a refund for cancellation in any other case.

Insurance coverage and risk-management

Insurance policies vary among the Service Providers. For more information, contact the Service Provider in question directly.


In order to book meetings via, Customer has to register with the website by creating a user account. Registration is completed online, and confirmed via email by the

Customer is allowed to have only one account. A request to open account is made by filing the registration form online and submitting customer details to

Customers are fully responsible for all use of the user account and any actions that take place through the account. In particular users are responsible for ensuring that any information provided is accurate, complete and up to date.

Registration is allowed only to persons over 18-years-old, or legal persons, such as companies. Customers agree to provide truthful, complete and up-to-date information in registration as requested by If Customer acts on behalf of a company or other legal entity, Customer represent and warrant to have the full authority to enter into these Terms and Condition on behalf of that entity.

4. SERVICE PROVIDERS offers Service Providers a platform through which they can sell and promote meetings, venues and other related services directly to the customers. Service Providers can start listing meeting venues and packages on the service platform after entering into a separate Service Provider agreement with the


When Customer books a meeting package through the Website, Customer enters into a legally binding contract with the relevant Service Provider.

Relationships between the Customer and Service Provider are governed by the terms of the Service Provider in question, unless otherwise stated in these Terms & Conditions.

From the first point at which Customer make a Request of Proposal, acts solely as an intermediary between the Customer and the Service Provider, transmitting the details of customer’s reservation to the relevant Service Provide and sending customer’s details for and on behalf of the Service Provider.

When sending a request of proposal or booking a meeting and/or package, the Customer agrees to comply with all additional terms, conditions, or policies provided by the Service Provider relating to the use of that meeting and /or package, including without limitation compliance with the Service Provider’s security policies, IT access and user policies, maximum occupancy limitations and any other provision.

All users of the Website acknowledge and agree that acts only as an intermediary service that allows Customers and Service Providers to locate, browse, hire, and/or make available Venues. Visitors acknowledge and agree that all transactions and communications between Service Providers and Customers are solely between those parties, and that parties for such transactions or communications are solely responsible for such transactions and communications.

For clarity, all visitors, including Customers and Service Providers, acknowledge and agree that does not itself offer packages or act as an agent for any Service Provider or any Customer. You acknowledge and agree that provides the Service to enable Service Providers and Customers to transact and communicate directly with each other.

While it has no obligation to do so, may choose to mediate in any dispute between Customers and Service Providers relating to the use of the Service. To the fullest extent permitted by Finnish law, is not and will not be responsible or liable in any manner for any loss or damage arising out of transactions or communications between any users of the Website and users expressly agree to release from any and all claims, causes of actions, obligations or liabilities arising from or relating to such transactions or communications.


Customers agree to be abided by any terms and policies set by the Service Provider in respect of the use of the Venue and / or other services or the premises included in the package or of equipment provided by the Service Provider whether such Policies are set out on the Website or otherwise brought to your attention by the Service Provider.

Customer agrees to leave the premises in the condition in which they found it and use it only for the purposes for which it is intended.

Customer is liable to the Service Provider for any expenditure it is required to incur as a result of leaving the Venue or any equipment in disrepair or for any other damage caused whilst in the Venue or whilst using any equipment provided by the Service Provider.

Customer agree to indemnify for any loss it may suffer as a result of an Service Provider or any other party taking action against for anything that occurs in respect of Customer’s use of the Venue or of any equipment provided by the Service Provider.


The information concerning the offered products and services on the website are provided to us by the Service Providers. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors, any interruptions, breakdown, repair, upgrade or maintenance of our website or otherwise, inaccurate, misleading or untrue information or non-delivery of information. cannot be held liable for availability of the individual services at the time of booking or Request for Proposal.  Descriptions and scope of the services offered are provided by the Service Provider concerned by its sole responsibility. Errors in the description by the Service Provider shall not give rise to liability on the part of The Service Provider concerned shall be the sole contact in this regard. acts solely as an intermediator between the customer and Service Provider, and any contract made between them the Customer and Service Provider is solely between the parties. By using this service you agree that is not a party to such contract under any circumstances.  Any claim Customer might have against the Service Provider should therefore be brought against the Service Provider in question directly and not

Customer agrees to indemnify for any loss it may suffer as a result of Customer taking any action against on the basis of breach by the Service Provider of a contract or in relation to anything that occurs in respect of Customer’s or his Representatives’ use of the venue and / or services or products in the package or of any equipment provided by the Service Provider or whilst Customer or his Representatives are present in the premises in which the booked package is situated.


Customers can delete their account at any time. Closure or termination of customer account has no effect on existing contractual relationships between the Customer and Service Providers. reserves the right to terminate any existing account on its sole discretion, for following reasons:

1) Customer breaches any provision of these Terms & Conditions;

2) Customer has Payment errands towards any Service Provider;

3) Customer is engaged in illegal or unlawful activity; or

4) For any other reason considers it, in its sole discretion, to be necessary. may, on its sole discretion, terminate or suspend Customer’s account and/or ability to use the Service, completely or in part, without a notice to the customer.


All Site design, text, graphics, the selection arrangement, and all software compilations, underlying source code, software, and all other material on this Site are copyright of reserves right to modify the Website and all content or software used or contained in the Service, at any time. The Service is made available for personal and non-commercial use only. It is prohibited to re-sell, deep-link, use, monitor, download, copy, display, or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

If any provision of these Terms & Condition is determined to be unlawful, void or for any reason unenforceable, such determination shall not affect the validity and enforceability of any of the remaining provisions. These Terms of Use and the Privacy Policy together constitute the entire agreement between the Customer and regarding the use of the Website. The failure of to exercise or enforce any right in, or provision of, these Terms of Use shall not constitute a waiver of such right or provision.

10. FINAL PROVISIONS reserves right to amend these terms of use at any time.

The service provided by are governed by and construed in accordance with Finnish law, excluding its choice of law rules.

Any dispute arising out of these terms of use and any other claims towards or use of the Service shall exclusively be submitted to the competent courts in Helsinki, Finland. Nothing in this clause will limit the right of to take proceedings against users of this Website in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.